Last updated: Jan 22, 2024
The “Website” refers to the Website(s) at https://norarakvacs.com and its subdomains and related domains. The Website is owned and operated by Nora Rakvacs Life Guidance Ltd (“Company”, “us”, “we”, or “our”). The Company is registered in the United Kingdom at 7 Bell Yard, London, WC2A 2JR, Company registration number: 14834732, VAT number: GB441092325.
The term “you”, “your” or “user” refers to all individuals and entities accessing our Website including but not limited to all users who make a purchase or subscribe to any of the Services we offer.
1. Acknowledgement and acceptance of Terms and Conditions
Please read this document carefully relating to your use of our Website and Services provided hereunder. This is a binding agreement. These terms govern the use of our “Services” (collectively the “Services” including all content and services offered at the Website; both those purchased and those provided free of charge), the Website including its online bulletin boards and forum, and access to the various content of the Service, as provided by us. By the use of our Website and/or Services and/or creating a Member Portal account and/or subscribing to newsletter and/or making a purchase, you agree to be bound by all of the Terms and Conditions set forth in this document as if you had signed a written agreement.
If you do not agree with these terms, you must not use our Website and/or Services.
We may make changes to these terms time to time. The date of the most recent revisions will appear on the top of this page. Every time you wish to use our Website and/or Services, please check these terms to ensure you constitute your acceptance of any changes in these terms that apply at that time. You agree that is your responsibility to review this document for any changes. Further terms of use may occur in other places in the Service and shall be made a part of these terms. To the extent of any conflict, the terms of this agreement shall control.
We reserve the right to suspend or terminate your access to the Services or Website without given any notice in case your failure to follow these terms or other related ones that posted at various points in the Service.
2. Ownership and intellectual property rights
We are the owner or the licensee of all intellectual property rights on the Website, including all source code, databases, functionality, software, Website and brand design, content, pictures, page headers, scripts, written material, digital audio and video (including the ones which are shared by us on other platforms such as YouTube and through the Services), and other content used at the Website (collectively the “Content”) as well as all trademarks, service marks, graphics, slogans, logos and other marks contained therein (the “Marks”) and the compilation of the Content and Marks on the Website is the Company`s exclusive property, protected by UK and international copyright laws, treaties and conventions.
Our trademark may not be used in connection with any product or service that is not ours in any manner that is likely to cause confusion among users or that disparages or discredits us or anyone else.
3. License to use the Website and Services
Subject to your compliance with these terms we grant you a non-exclusive, non-transferable, revocable licence to access the different Services on the Website, listen to, view and read the Content (including information, text, photos, illustrations, recordings, and other) that is available on the Website to which you are granted access.
Except as set out in this section or elsewhere in our Terms and Conditions, no part of the Services and no content, or marks may be copied, reproduced, archived, rented, leased, aggregated, republished, downloaded, uploaded, posted, publicly displayed or distributed, encoded, translated, transmitted, distributed, sold, resold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission, except that you may download one (1) copy of the workbook(s) that we may make available to you for such purposes on a single computer for your personal, non-commercial, home use only, provided that you keep intact all copyright, trademark and other proprietary rights notices; do not modify any of the Content; do not use any Content in a manner that suggests an association with any of our products, services or brand. When you download copyrighted material, you do not obtain any ownership rights in that material. Your use of Content on any other Website or computer environment is strictly prohibited. Any unauthorized use automatically terminates the license granted to you hereunder.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink only to the Website given that the link does not represent us or our licensors or licensees, or their respective products or services in a false, misleading, derogatory, or otherwise offensive matter.
Any breach of these Intellectual Property Rights will constitute a significant breach of our terms and your right to use our Services will terminate immediately.
4. Limitations to use Services
The Service is intended for users who are at least the age of 18 as the United Nations Convention on the Rights of the Child (UNCRC) defines a child as everyone under 18, “unless under the law applicable to the child, majority is attained earlier”.
We do not knowingly collect personally identifiable information from users under the age of 18.
If you are under the age of 18, do not use, make any purchases, register or submit your personally identifiable information on our Website.
If we learn we have collected or received personal data from a child under the age of 18 without verification of parental consent, we will delete that information. We reserve the right to refuse service, terminate accounts, remove, or edit content, or cancel orders in our sole discretion.
If you become aware that a child provided us with personal data without parental or guardian consent, please let us know via our Get in Touch page, so we can then take the necessary actions.
5. Your submissions and contributions
Please review this section carefully prior to using our Website and Services to understand the rights you give us and obligations you have when you send, post or upload any content through the Services.
5.1. Submissions: By directly sending us any question, comment, suggestion, idea, feedback or other information about the Services (“Submissions”) you agree to assign to us all intellectual property rights in such Submissions. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you.
5.2. Contributions: The Services may invite you to chat, contribute to, or participate in forum, bulletin boards, live webinar and other functionality during which you may create, submit, post, display, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photos, music, graphics, comments, reviews, suggestions or other material (“Contributions”). Any Submissions that are publicly posted shall also be treated as a Contribution. You understand and agree that Contributions may be viewable by other users of the Services.
You are responsible for what you post or upload. By sending us Submissions and/or Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you confirm that you have read and agreed our Terms and Conditions and will not post, send, publish, upload any Contribution that is illegal, hateful, harmful, obscene, harassing, defamatory, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, misleading; warrant and represent that your Submissions and/or Contributions do not constitute confidential information and are original to you or that you have the necessary rights and licences to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions. You are solely responsible for your Submissions and/or Contributions, and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of this section, any third-party`s intellectual property rights, or applicable law.
When you post, create, submit, display, transmit, publish, distribute or broadcast content and materials (“Contributions”) to us via our forum platform, bulletin board or through the Services, you grant us a licence (including use of your trademarks, logos) and an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right to use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt your Contributions for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works.
The comments, opinions, statements, information or any material placed by users in the forum platform or elsewhere in the Service are the responsibility of those who post them and do not necessarily represent the views or values of our Company and we may not endorse, support, verify or agree with those. If you wish to complain about information and materials uploaded by other users, please contact us on one of the channels provided at the end of this document.
You acknowledge and agree that our Company won’t promise to pre-screen the Contributions that are shared on the forum, therefore our Company doesn’t guarantee the accuracy or quality of such content; you may be exposed to content that is indecent and that the Company shall not be liable for such; the Company will not be liable in any way for any loss or damages of any kind incurred as a result of the use of any Contributions provided by other users.
5.3. Prohibited activities: You must comply with the following standards, which apply to each part of any Contribution as well as to its whole, forum and bulletin board. Contributions must not contain any material which is obscene, indecent, hateful or any offensive language or to place on the Service any material that is encrypted, defamatory, libellous, abusive, harassing, hateful, pornographic, threatening, invasive, illegal, obscene, or otherwise offensive (in the sole discretion of the Company) or be likely to deceive any person, or be made in breach of any legal duty owned to a third-party, or be likely to harass, upset, embarrass, alarm any other person, impersonate any person, promote sexually explicit material, or promote violence, or infringing on intellectual property rights, or otherwise injurious to third-parties or objectionable and do not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or violates any local, regional, national or international law or regulation. You understand and agree that your failure to comply with the above may subject to civil and/ or criminal liability.
5.4. Whenever you make use of a feature, such as forum on the Member Portal that allows you to upload content to the Website, or to make contact with other users of the Website, you must comply with the content standards set out in this Terms and Conditions. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to the Website will be considered non-confidential and non-proprietary. You agree and grant us the same licence as to the Contributions and Submissions. We have the right to disclose your identity to any third-party who is claiming that any content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.
You are solely responsible for securing and backing up your content.
5.5. We reserve the right, but undertakes no duty, to review, edit, move, or delete any materials, information, postings, forum posts, features or content provided for display or placed on the Service or its bulletin boards, forum in its sole discretion, without notice.
5.6. It is possible that the Website may contain typographical errors or inaccuracies regarding product and service descriptions, prices, promotions, offers, and availability. You acknowledge and agree that the Company reserves the right to correct any errors, inaccuracies or omissions, update information, or cancel orders if any information on the Website is inaccurate at any time, even after you have received an order confirmation.
5.7. You acknowledge that where our Website contains link(s) to other sites and resources provided by third-parties are provided for your information only and your use of those is at your sole risk and should not be interpreted as approval by us of those linked Websites or content.
6. User conduct requirements
6.1. You must not establish a link to our Website in any Website that is not owned by you. You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
6.2. Our Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our Website other than that set out above, please contact us in one of the channels provided in the end of this document.
6.3. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful or get access to our servers by any means. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website and Services will cease immediately.
6.4. You must not use our Website to knowingly transmit any data, disrupt, modify, or interfere the Service. You also agree not to access without authority, interfere with, disrupt or damage any associated software with our Website, hardware and/or servers in any way, and not to impede or interfere with others” use of the Service.
6.5. Prohibited activities for submissions are explained in section 5 above.
6.6. You can connect with us and your fellow members on the Member Portal through the dedicated forum section with the understanding that comments may be moderated based on these terms.
You can leverage all the benefits of participating in group discussion in which you can ask questions regarding a particular topic, share your experiences, support each other, benefit from each other’s ideas, and learn from each other.
As a user of the Member Portal, you acknowledge and agree to follow and respect the following rules:
• Respect other`s privacy – Being part of this community requires mutual trust.
• Be kind and courteous – We are all in this together to create a welcoming environment. Treat everyone with respect and kindness.
• Stay on topic – We are here to connect, share and support. Please keep posts “on topic”, relevant, pure, helpful.
• No hate speech, bullying or politics. The Forum is a safe place, where bullying of any kind or insulting other members is not allowed and degrading comments about religion, culture, sexual orientation, gender, identity or politics including opinions on Covid-19 and vaccination, etc will not be tolerated and these will be removed by us.
• No vulgar, lewd posts/comments, provocative topics, nudity or images / posts depicting bodily harm.
• No promotions, spam, video sharing, selling, soliciting/poaching members – give more than you take. Self-promotion, spam, sharing videos that are not directly from our official Website, irrelevant links, requests in posts related to business or sales are not allowed and will be removed by the us.
Please contact us via our Get in Touch page and report anything that may violate the rules above and not yet been actioned by us.
7. User representations
By using the Services, you represent and warrant that your registration and/or all information you submit for newsletter subscription an/or get in touch requests, purchasing Services will be true, accurate, current and complete, you will maintain the accuracy of such information and promptly update such information as necessary. You agree to comply with these terms, you will not access the Services through automated or non-human means, whether through a bot, script or otherwise, you will not use the Services for any illegal or unauthorised purpose and your use of Services will not violate any applicable law or regulation.
8. User registration and system requirements
8.1. You may be required to register / sign up on our Member Portal to use the Services. Your user account on our Member Portal and the right to use the Website is not transferable. You agree to keep your password and log in credentials confidential and you must not disclose it to any third-party. You are responsible for all use and activity conducted under your assigned password or user account, therefore, you authorise the Company to treat any resulting transactions, logs, obligations or liabilities as if you used the Website and Services yourself.
8.2. If you know or suspect that anyone other than you know your user identification email address or password, you must promptly notify us at the contact details provided at the end of this document. Additionally, it is highly recommended that you change your password as soon as possible.
8.3. Use of the certain areas of the Website and Services requires Internet access or other software allowing to view or listen the audio, video and audio-visual files in given digital format. We may, at any time and from time to time, in its sole discretion, modify, revise, or otherwise change the system requirements for the Website and Services and the format of any viewable / downloadable content, in whole or in part, without notice or liability to you.
8.4. Software and devices may require you to obtain updates or upgrades from time to time. Your ability to use the Website and Services may be affected by the performance of the Software, the Device, or your Internet connection. You acknowledge and agree that it is your sole responsibility to comply with the system requirements of your Software and Device, as in effect from time to time, and to maintain, update, and upgrade your Software and Devices, including the payment of all Internet access, Software, and Device fees without recourse to our Company.
9. Website availability, suspension or withdraw
While we will always endeavour to make the Website available without interruption, we cannot guarantee the availability or uninterrupted access of the Website or any content on it. We reserve the right to suspend or withdraw service of, or access to, the Website without notice, either in whole or part for scheduled maintenance, business, operational or any other reason without prior notice being given. We will try to give you reasonable notice of any suspension or withdrawal.
10. Copyright Infringement
We may suspend or terminate user account access to the Member Portal, at its discretion, if we identify infringement of any copyright, database right or trademark.
11. Services
All services are subject to availability. We reserve the right to discontinue any services at any time for any reason.
11.1. One-to-One sessions and packages (“Consultation”)
11.1.1. Description: It is a partnership (defined as an alliance, not a legal business partnership) between the Company and you in a thought-provoking and creative process that inspires you to maximize personal and professional potential. It is designed to facilitate the creation and/or development of personal and/or professional goals and to develop and carry out a strategy and plan for achieving those goals and desires.
11.1.2. How to request Consultation?
Before consultation – It is highly recommended to review the Essential Package, which serve as a foundation and set the stage for a focused consultation session.
Step 1 – You can request Consultation via our Get in Touch page.
By submitting your details, you agree and allow the Company to contact you as required for the organisation and administration of the next steps. We will comply with the Privacy Policy in respect of the registration details and other information we hold about you.
Once availability opens up, you will receive a pre-consultation questionnaire via email immediately. This will allow us to gain deeper insight into your current life situation, challenges and objectives, so you and can get straight to the point about what matters most to you.
Step 2 – After receiving your completed questionnaire, if there’s a good fit, we will schedule an initial consultation, which comes at no cost to you. In this one to one and a half hour meeting you will cover the following with Nora Rakvacs:
· Ensure that you are ready for consultation and determine if Nora Rakvacs is the right person for you.
· Fully understand your needs and wants.
· Assuming there’s a good fit, Nora Rakvacs and you will discuss how you will work together, what’s expected from both sides, go over the terms regarding missed or late sessions, package you purchase, order and payment process and schedule the next session following successful payment.
As the result of the initial consultation, you and Nora Rakvacs may agree to engage in a One-to-One consultation service through agreed method(s): in-person or internet (online) meetings. The time of the consultation and/or location will be determined and mutually agreed by you.
Nora Rakvacs may be available for additional time for example, reviewing documents or progress, providing quick support or exploring a specific topic or area in depth, per your request on a prorated basis rate as displayed on the Website. You may receive notification prior to the scheduled consultation if the joining details for online consultation change.
You accept and acknowledge that we cannot guarantee places held on a provisional basis and that places may sell out.
You shall use reasonable endeavours to turn up to the agreed and booked consultation session(s) promptly on time, and you agree that you will not be entitled to additional consultation time beyond the booked time-period if you are late.
You accept and agree that any purchased consultation packages expire 6 months after the date of purchase. After the 6 months period the Services shall be concluded.
11.1.3. Responsibilities during Consultation
– During the service period, we agree to provide the Services carefully and skilfully as best we can and do our best to promote your interests, provide the Services unless prevented by illness or injury, in which case we will tell you as soon as she reasonably can and maintain the ethics and standards of behaviour.
– You agree and understand that the consultation is designed to facilitate the development of your personal and professional goals and develop a plan, strategy for you achieving those goals and desires.
– You understand that in order to enhance progress and success of the consultation, you agree to communicate honestly, be open to feedback and guidance, showing up to consultation(s) with a willing attitude and to create the time and energy to participate fully.
– You understand and agree that you are solely and exclusively responsible for your own physical, mental and emotional wellbeing, decisions, choices, actions and results arising out of or resulting from the consultations.
– You agree and understand that the consultation is not therapy and does not substitute for professional or psychological therapy, diagnosing, treating medical conditions, substance abuse treatment, or other professional advise by medical / legal / financial or other qualified professionals, and does not prevent, cure, or treat any disorder or medical disease and you shall consult your qualified medical doctor or practitioner if necessary. That it is your exclusive responsibility to seek such qualified professional guidance as needed.
11.1.4. Record Retention
You agree and accept that information acquired or shared during the term of the consultation will be maintained by us in a secure format and at the end of the consultation period these records will be destroyed confidentially.
11.1.5. Confidentiality
During the consultation period, as well as all information (documented or verbal) that you share with us as part of this Service, is bound by the principles of confidentiality. You agree, accept and understand that this type of relationship is not considered a legally confidential relationship like the medical and legal professions and thus communications are not subject to the protection of any legally recognized privilege. We will not disclose your name as a reference without your written consent.
Confidential information does not include information that was in our possession prior to its being shared by you; is generally known to the public or in your industry; is obtained by us from a third party, without breach of any obligation to you; is independently developed by us without use of or reference to your confidential information; or we are required by statute, lawfully issued subpoena, or by court order to disclose; is disclosed to us and as a result of such disclosure we reasonably believe there to be an imminent or likely risk of danger or harm to you or others; and involves illegal activity.
You also acknowledge your continuing obligation to raise any confidentiality questions or concerns with us in a timely manner.
You agree and understand that according to the ethics of our profession, topics discussed during the consultation may be anonymously and hypothetically shared with other professionals for training, supervision, mentoring, evaluation, and for professional development, and/or with instructional purposes by us via video, audio, in person, online, and/or consultation purposes without your permission, acknowledgement or compensation to you.
11.2. Digital services
Description: intangible on-line services delivered electronically via video and audio or audio only with the aim of providing non-downloadable video and/or audio recordings in the field of awareness, self-improvement, personal transformation and development that includes methods, strategies and tools in a wide range of topics from time management; discovering true potentials and strength of self; identifying and changing beliefs, thoughts, behaviours, emotions; creating plans with the aim of achieving desired life, goals and visions; increasing the quality of life.
It also provides the option to ask questions, queries or share experiences or thoughts any time with us and fellow Member Portal users through an interactive forum platform. The forum is designed and available exclusively for Member Portal users after successfully purchasing the digital services.
You can find all key features and information of specific digital service package(s) on the Website.
DO NOT LISTEN TO ANY RELAXATION OR MEDITATION RECORDING WHILE DRIVING, OPERATING EQUIPMENT OR MACHINERY, IN THE WATER OR PERFORMING ANY OTHER TASK THAT REQUIRES YOUR ATTENTION.
11.3. Live webinar
11.3.1. Description: this service offers a dynamic and interactive platform for real-time communication, breaking down geographical barriers and bringing people together from around the globe with shared interests. The aim of the live webinar is to delve into one or more topics of interest, seek clarifications, have your questions answered and expand your understanding in the comfort of your own space.
11.3.2. How to join the live webinar?
Information about upcoming live webinar is sent via the Present Moment Newsletter. If you are interested in being the first to hear about webinar dates and availability, you can subscribe to the Present Moment newsletter.
Please note that there are limited number of spaces available for each webinar. The ticket can be purchased on the Website until stock is available. You acknowledge that we cannot guarantee places held on a provisional basis and that places may sell out.
You will receive reminder about the date of the live webinar beforehand which will include the instructions how can you join.
12. Purchase and payment
12.1. Prices are displayed and up to date on the Website. All prices are including VAT (sales tax), unless explicitly stated otherwise. All prices are in British Pounds (GBP), and all payments must be made in GBP, unless otherwise agreed and confirmed by us in writing.
We reserve the right to change prices, offers, terms and availability of Services at any time without notice. Please note that changes will not affect orders / bookings, which have already been confirmed by us.
12.2. Payment in advance is the standard payment term for all types of services provided by the Company. Payments are to be completed all at once during the checkout process on the Website for Digital Services and Live Webinar, unless expressly agreed upon otherwise in writing.
The payment for the One-To-One consultation service is to be completed all at once through a request sent via PayPal, unless expressly agreed upon otherwise in writing.
12.3. You agree that by placing an order for our Services, You are entering into a binding agreement with the Company and agree to pay the Company, through our payment processor. You agree and accept that you are responsible for any taxes that may be applicable to your purchases.
12.4. You agree to provide current, accurate purchase and account information for all purchases made for our Services. Please note that we do not store or collect your payment card details as that information is provided by yourself directly to our third-party payment processor whose use of your personal information is governed by their Privacy Policy.
12.5. The following payment methods are accepted: Debit and Credit Cards (Visa, Mastercard, American Express) through the payment processor (PayPal), PayPal (including Pay Later options), Google Pay, Apple Pay. Please note that payment method options and availability may vary based on eligibility and location. We use PayPal for payments and other services. If you wish to use one of these services and pay on our Website, PayPal may collect the personal data you provide, such as payment and other identifying information. PayPal uses this information to operate and improve the services it provides to us and others, including for fraud detection, harm and loss prevention, authentication, analytics related to the performance of its services, and to comply with applicable legal requirements. The processing of this information will be subject to the PayPal Privacy Statement available at PayPal.com.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We reserve the right to refuse any order placed through the Website or Services.
12.6. The invoice for your purchase will be sent to your email address upon order and payment completion.
12.7. You shall be solely responsible for your own expenses, which includes telephone, travel to or from the consultation session, any accommodation cost, Internet and postage fees, transfer fees and any applicable taxes (VAT).
13. Cancellation and refund
13.1. Cancellation and refund policies may vary by service types.
13.2. DIGITAL SERVICES (ESSENTIAL PACKAGE): YOU EXPRESS YOUR CONSENT AND ACKNOWLEDGE THAT YOUR RIGHT TO CANCEL YOUR PURCHASE IS LOST AND EXTINGUISHED ONCE YOU SUCCESSFULLY PURCHASE A DIGITAL SERVICE AND REGISTER ON THE MEMBER PORTAL BECAUSE THAT IS INTERPRETED AS ACCESSING THE DIGITAL SERVICES YOU HAVE PURCHASED.
ALL PURCHASES FOR DIGITAL SERVICES ARE FINAL, NON-REFUNDABLE AND NON-EXCHANGEABLE. YOU CAN VIEW ALL SERVICE-RELATED INFORMATION, KEY FEATURES ON THE WEBSITE BEFORE MAKING A PURCHASE.
13.3. One-to-One sessions and packages:
– You express your consent and acknowledge that if you ask to commence the One-to-One consultation services within the 14 days of the date of the purchase, you will lose your right to a full refund if you then ask the Company to cancel the purchased consultation package. In this case, the Company will deduct the price for the completed consultation session(s) together with an additional 20% of the not used sessions before making a refund or, if no consultation session was provided, the Company will deduct 20% of the total purchase amount before issuing a refund. In the event that you decide to cancel the purchased consultation package more than 14 days after the date of purchase and 48 hours before the first consultation, the Company will refund 50% of the originally paid amount or if there was any session(s) provided, then the price for the completed session(s) will also be deducted besides the 50% of the originally paid amount.
– You agree that it is your responsibility to provide the Company with 48 hours’ notice when rescheduling or cancelling a scheduled consultation session (except in the case of an emergency). Otherwise, in case of an ad-hoc session you won’t receive refund for that one consultation session or in case of purchased package one consultation session will still be deducted. The Company will make every effort to reschedule the meeting if it has been missed.
– If a consultation session is cancelled and postponed by the Company and you cannot attend the rearranged date, the Company will refund the price* of one session (*calculated based on the session or package you originally purchased) and it will not be rearranged. You agree that the Company`s liability to You will be limited to the amount of one session (you have paid during purchasing), and the Company will not be liable to You for any expenditure, damage or loss incurred by you as a result of the cancellation or postponement.
– If the consultation session is cancelled by you or by the Company more than 48 hours before the date of the booked consultation session, then the session can be re-scheduled without any additional fee.
13.4. Live webinar: If you change your mind within 14 days after the date of your purchase and before the starting date and time of the live webinar, you have the right to request a full refund for the ticket you paid for but not used. You can request it via our Get in Touch page.
13.5. Our Company will keep your Personal data for as long as is necessary for the purposes set out in the Privacy Policy and use to the extent necessary to fulfil our legal obligations, resolve disputes and enforce our legal agreements and policies. Once this time period has expired, we will delete your data from our database.
14. Termination
14.1. We have the right to suspend or terminate your user account (whether chosen by you or allocated by us), your access to all or part of the Website and/or your use of the Services, without notice at any time and for any reason, including, but not limited to, violating these Terms and Conditions or provided any information that is untrue, inaccurate or engaging in any conduct that we, in our sole discretion, believe is in violation of any applicable law or regulation or is otherwise harmful to our Company’s ethics, another user of the Website or any third-party. If we terminate or suspend your user account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third-party. We reserve the right to take appropriate legal action in case of failure to comply with the above.
14.2. Digital Services have no expiration date, and you can view them as often as you wish without any limit, unless you delete / erase your Member Portal account, in which case you will no longer have access to your Member Portal account and any previously purchased digital services.
14.3. One-to-One session or packages
Each party may terminate the agreement by giving the other one week’s written notice. You agree to compensate the Company for all consultation services rendered through and including the effective date of the termination.
In case we are not able to provide you with one-to-one consultation service at the highest level which meets your best interests or if you find the value received from the sessions to have changed, we may recommend you to another professional.
Both parties hereby agree that any type of physical or sexual behaviour, romantic engagement that does not respect personal boundaries or abuse is prohibited and will result in immediate termination.
A refund for this type of service is subject to the same cancellation and refund policy as explained previously in point 13.
14.4. Our Company will keep your Personal data for as long as necessary for the purposes set out in the Privacy Policy and use it to the extent necessary to fulfil our legal obligations, resolve disputes and enforce our legal agreements and policies. Once this time period expires, we will delete your data from our database.
14.5. We reserve the right to delete your Member Portal Account if it has not been used for two years to protect the safety and security of our users. When you do not use your Member Portal Account within two years, it will automatically be deemed inactive, and all the content, access to any digital services, all data associated with it may be deleted. We maintain limited personal data to comply with legal data retention obligations, resolve disputes and enforce our legal agreements and policies (as mentioned above).
15. Indemnification
You hereby agree to defend, indemnify, and hold the Company harmless, including our subsidiaries, affiliates, and all of our respective officers, directors, employees, shareholders, other representatives, agents and partners from and against any loss, damage, liability, claim, or demand, including reasonable attorney fees and expenses, made by any third party due to or arising out of your Contributions, use of the Services, breach of these terms, any breach of your representations and warranties set forth in these terms, your violation of the rights of a third party, including but not limited to intellectual property rights, or any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us under these terms, and you agree to cooperate (at your expense) with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
Failure to comply with these terms constitutes a breach and may result in taking legal proceedings against you for reimbursement of all costs on an indemnity basis, including, but not limited to reasonable administrative and legal costs resulting from the breach.
16. GENERAL DISCLAIMER
THE CONTENTS (INCLUDING, BUT NOT LIMITED TO TEXT, INFORMATION, GRAPHICS, IMAGES, AUDIO, VIDEO, DIGITAL SERVICES AND OTHER MATERIAL) CONTAINED ON THE WEBSITE AND THROUGH THE SERVICES ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY. YOU AGREE THAT YOUR USE OF THE WEBSITE, SERVICES, INFORMATION AND MATERIALS (INCLUDING WORKBOOKS) IS AT YOUR OWN RISK. NO CONTENT ON THIS WEBSITE IS INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL LEGAL, FINANCIAL OR MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. ALWAYS SEEK THE ADVICE OF A LICENSED PROFESSIONAL, YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION OR TREATMENT AND BEFORE UNDERTAKING A NEW HEALTH CARE REGIMEN, AND NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT. WE DO NOT ASSUME AND SHALL NOT HAVE ANY LIABILITY TO YOU FOR INJURY OR LOSS THEREWITH AND NO EXPRESS OR IMPLIED GUARANTEE OF RESULTS IS MADE.
WE MAKE NO REPRESENTATIONS OR WARRANTIES AND EXPRESSLY DISCLAIM ANY AND ALL LIABILITY REGARDING YOUR USE OF THE CONTENT AND INFORMATION WITHIN OR THROUGH THE WEBSITE AND SERVICES.
YOU ACKNOWLEDGE THAT YOU HAVE CAREFULLY READ THE ABOVE AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. YOU EXPRESSLY AGREE TO RELEASE AND DISCHARGE THE COMPANY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, OTHER REPRESENTATIVES FROM ANY AND ALL CLAIMS OR CAUSES OF ACTION AND YOU AGREE TO VOLUNTARILY GIVE UP AND IRREVOCABLY WAIVE AND RELEASE ANY RIGHT THAT YOU MAY OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST ANY INDEMNIFIED PARTY FOR PERSONAL INJURY OR PROPERTY DAMAGE.
17. DISCLAIMER OF WARRANTY
YOU ACKNOWLEDGE THAT YOU ARE USING THE WEBSITE AND SERVICES AT YOUR OWN RISK. THE SERVICE IS PROVIDED “AS IS”, AND THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, OTHER REPRESENTATIVES AND ITS THIRD PARTY SERVICE PROVIDERS HEREBY EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESSED AND IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, RELIABILITY, TITLE, MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY, CONDITION, GUARANTEE OR REPRESENTATION, WHETHER ORAL, IN WRITING OR IN ELECTRONIC FORM, INCLUDING BUT NOT LIMITED TO THE ACCURACY OR COMPLETENESS OF ANY INFORMATION CONTAINED THEREIN OR PROVIDED BY THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, OTHER REPRESENTATIVES AND ITS THIRD PARTY SERVICE PROVIDERS. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT ACCESS TO THE SERVICE WILL BE UNINTERRUPTED OR THAT THERE WILL BE NO FAILURES, ERRORS OR OMISSIONS OR LOSS OF TRANSMITTED INFORMATION, OR OTHER HARM TO YOUR SOFTWARE, HARDWARE, OR EQUIPMENT, OR THAT NO VIRUSES WILL BE TRANSMITTED ON THE SERVICES, AND YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION OF ANY OF YOUR EQUIPMENT OR SOFTWARE.
THE COMPANY EXPLICITLY DISCLAIM ANY RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS OR AVAILABILITY OF INFORMATION, CONTENT AND MATERIALS FOUND ON SITES THAT LINK TO THE WEBSITE, AND THEREFORE CANNOT ENSURE THAT YOU WILL BE SATISFIED WITH ANY PRODUCT OR SERVICE THAT YOU PURCHASE FROM A THIRD-PARTY WEBSITE THAT LINKS TO THE WEBSITE.
WHERE THE WEBSITE MAY CONTAIN LINK TO OTHER SITES AND RESOURCES PROVIDED BY THIRD PARTIES, THESE LINKS ARE PROVIDED FOR INFORMATION ONLY. SUCH LINKS SHOULD NOT BE INTERPRETED AS APPROVAL BY US OF THOSE LINKED WEBSITES OR INFORMATION YOU MAY OBTAIN FROM THEM. THE COMPANY HAS NO CONTROL OVER THE CONTENTS OF THOSE SITES OR RESOURCES.
18. LIMITATION OF LIABILITY
THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, OTHER REPRESENTATIVES AND ITS THIRD PARTY SERVICE PROVIDERS UNDER NO CIRCUMSTANCES SHALL BE LIABLE TO YOU OR ANY THIRD PARTIES FOR ANY INDIRECT, DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL DAMAGES (INCLUDING ANY BUSINESS LOSSES, SUCH AS LOSS OF PROFITS, INCOME, REVENUE, ANTICIPATED SAVINGS, BUSINESS, CONTRACTS, GOODWILL OR COMMERCIAL OPPORTUNITIES, BUSINESS INTERRUPTION), PERSONAL INJURY (INCLUDING DEATH) OR PROPERTY DAMAGE OF ANY KIND OR NATURE WHATSOEVER THAT ARISE OUT OF OR RESULT FROM THE USE OF OR ANY INABILITY TO USE THE WEBSITE OR ANY CONTENT OR FUNCTIONS THEREOF, OR ALLEGEDLY SUSTAINED ARISING OUT OF THIS AGREEMENT, OR THE PROVIDING OF SERVICES HEREUNDER, THE SALE OR PURCHASE FROM THE SERVICES, OR YOUR ACCESS TO OR INABILITY TO ACCESS THE SERVICE, INCLUDING FOR VIRUSES ALLEGED TO HAVE BEEN OBTAINED FROM THE SERVICE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF THE ACTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE COMPANY`S TOTAL LIABILITY TO YOU FOR ALL LOSS, DAMAGE, LIABILITY, EXPENSE INCLUDING ATTORNEY FEE, OR COST THAT YOU MAY HAVE, UNDER ANY THEORY OF LIABILITY, IN CONTRACT, DAMAGE INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR OTHERWISE, IN NO EVENT SHALL THE COMPANY BE OBLIGATED TO PAY MORE THAN £100 IN CUMULATIVE DAMAGES (INCLUDING RECOVERED COSTS) OF THE AMOUNT PAID BY YOU, IF ANY.
EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE COMPANY MAKES NO GUARANTEES, REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE, EXPRESS OR IMPLIED WITH RESPECT THE SERVICES. THE COMPANY MAKES NO REPRESENTATION THAT CONTENT ON THE SERVICE IS AVAILABLE, APPROPRIATE, OR LEGAL IN ANY PARTICULAR LOCATION. WHEN YOU CHOOSE TO ACCESS THE SERVICE, YOU DO IT ON YOUR OWN INITIATIVE AND ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS.
NO MEDICAL, LEGAL, OR FINANCIAL ADVICE, DIAGNOSIS OR TREATMENT IS PROVIDED ON THE WEBSITE. YOU HEREBY AGREE NOT TO INTERPRET ANY INFORMATION ON THE WEBSITE AS SUCH.
UNDER NO CIRCUMSTANCES SHALL THE COMPANY OR ANY OF THE INDEMNIFIED PARTIES BE LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY EVENT OF FORCE MAJEURE OR OTHER CAUSE BEYOND THE COMPANY’S CONTROL.
19. RELEASE
YOU HEREBY AGREE TO RELEASE THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, OTHER REPRESENTATIVES AND ITS THIRD-PARTY SERVICE PROVIDERS, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND OF NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICES.
20. Dispute resolution
Any and all disputes arising between the Company and you to these terms that cannot be resolved by mutual consent or mediation in good faith or your use of the Service, including, without limitation, infringement claims by or against you and/or the Company, shall be settled by arbitration in London, United Kingdom, pursuant to the exclusive jurisdiction of the courts of England and Wales. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom. You agree that these terms shall be governed by the law of England and Wales.
21. Miscellaneous
If any part of these terms and conditions is held to be invalid or unenforceable for any reason by any court of competent jurisdiction, such part shall be severed to the minimum extent necessary so that the remainder of the provisions will continue in full force, effect and legally binding.
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.
22. Contact information
Nora Rakvacs Life Guidance Ltd. is a company incorporated in England and Wales with registration number 14834732.
Should you have any question about this Terms and Conditions, you can contact us in any of the following ways:
Online by visiting the Get in Touch page on our Website or sending email to [email protected]
Mailing / Postal address:
Nora Rakvacs Life Guidance Ltd
7 Bell Yard
London
WC2A 2JR
United Kingdom