Last updated: Feb 5, 2024
The “Website” refers to the Website(s) at https://norarakvacs.com and its subdomains and related domains. The Website is owned and operated by Nora Rakvacs Life Guidance Ltd (“Company”, “us”, “we” or “our”). The Company is registered in the United Kingdom at 7 Bell Yard, London, WC2A 2JR, Company registration number: 14834732, VAT number: GB441092325.
We respect your privacy and are committed to protecting it through this Privacy Policy. This Privacy Policy describes how we use cookies and how our Company collects, uses personal data that we either collect when you use our Website or that you provide to us. We use information you provide to us to improve the “Services” (all content and services offered on the Website) and the performance of the Website to provide you better and personalised experience with the Website. By visiting and/or continuing to use our Website or any of our Services, making a purchase means you accept and agree to be bound and abide by the terms of this Privacy Policy and Terms and Conditions.
What data do we collect?
Our Company collects the following data:
Personal identification information
First Name
Last Name
Email Address
Username
Nickname
Other
Personal information about your goals and vision
Transactional data
Details about services you have purchased, Quantity, Total amount
Order number, Order date, Order attribution (Origin, Device Type, Session page views), Invoice number, Invoice date, Payment due date, Transaction ID, Payment method
Phone number
Billing address including Country, Street address, Town / City, County, Postcode
Company Name and Company VAT number when provided
Technical data
Internet Protocol (IP) address
Please note that the below listed technical data are collected through Google Analytics that only provides roll-up summary information and doesn’t contain any personally identifiable information or individual visitor details:
Browser type and version
Browser plug-in types and versions
Operating system and platform
Browser’s language setting
Screen resolution
Time-zone setting and location
The pages of our Website that are visited, and the time spent on those pages
The time and date of visit
Other technology on the devices used to access our Website
When the Website is accessed by or through a mobile device, the above-mentioned technical data may include information such as the type of mobile device used, mobile operating system, the type of mobile internet browser.
How do we collect your data?
You have given us permission to process your personal data that you directly provide us with most of the data we collect. We collect and process data when you:
· Register to the Member Portal.
· Place an order for any of our products or services.
· Subscribe to the Present Moment Newsletter.
· Voluntarily complete a contact form (Get in Touch page), a pre-consultation questionnaire, customer survey or provide feedback on any of our message boards or via email.
· Use or view our Website via your browser’s cookies.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
· Your consent. You are able to remove your consent at any time. You can do this by contacting us.
· We have a contractual obligation.
· We have a legal obligation to comply with the law.
· We have a vital interest.
· We have a legitimate interest.
How do we use your data?
Our Company collects your data so that we can:
· Allow you to register a Member Portal account.
· Process your order and manage your Member Portal account.
· Allow you to participate in interactive features of our Website when you choose to do so. Please note that the Nickname you provide during sign-up (new account registration) will always be visible on the interactive forum within the Member Portal. It is your responsibility whether you choose to use your real name or a nickname. You can make changes to this data by going to the “My Account” section of the Member Portal.
· Email you with newsletters, promotional materials, special offers on products and services we think you might like.
· Organise and schedule live webinars or events.
· Provide outstanding customer support when requested.
· Improve and monitor the usage of our Website.
· Detect, prevent and address technical issues that may occur.
· Comply with legal or regulatory obligations.
We do not sell, rent, lease or otherwise transfer any data collected whether automatically or through your voluntary action.
Hereby you agree that Our Company may share your data with certain third-party companies who we employ for the purpose of providing our Services to you such as sharing the invoice with our accountant due to financial requirements, sharing the order with the payment processor for payment processing, sharing the order with the invoice processor for invoice creation, and using mailing service provider for newsletter subscriptions when you sign up to the Present Moment Newsletter. These third-party companies are obligated not to disclose or use the data we provide for any other purposes.
Payments
Please note that we do not store or collect your payment card details as that information is provided by yourself directly to our third-party payment processor whose use of your personal information is governed by their Privacy Policy. We use PayPal for payments and other services. If you wish to use one of these services and pay on our Website, PayPal may collect the personal data you provide, such as payment and other identifying information. PayPal uses this information to operate and improve the services it provides to us and others, including for fraud detection, harm and loss prevention, authentication, analytics related to the performance of its services, and to comply with applicable legal requirements. The processing of this information will be subject to the PayPal Privacy Statement available at PayPal.com.
Analytics
Google Analytics and Tag Manager – we use it to track how visitors use our Website.
Google Search Console – we use it to monitor organic search performance, gain insights into clicks, impressions, click-through rates and average search position.
Google Ad – we use it to promote our Website and Services and raise awareness.
The processing of the information mentioned above for Google Analytics, Search Console and Ad will be subject to Google Privacy & Terms available at policies.google.com.
X, LinkedIn, Facebook, Instagram remarketing – we use social media remarketing services to raise awareness and promote our Website and Services. The processing of this information will be subject to the Policies available at the service provider’s Website:
https://privacy.x.com/en
https://www.linkedin.com/legal/privacy-policy
https://www.facebook.com/about/privacy
https://privacycenter.instagram.com
We may be required to disclose your data under certain circumstances, including but not limited to personal data if required to do so by law or in response to valid requests by public authorities, for example court or other governmental entity.
We may disclose your data, including but not limited to personal data when legally compelled to do so for the protection of our legal rights and personal safety of the public; or for complying with legal obligations; or for preventing possible wrongdoing in connection with our Company.
Newsletter
Our Company would like to send you information about new service launches, articles, other interesting news, inspiring stories, exclusive offers that we think you might like.
If you have agreed to receive our newsletter, you may always opt out at a later date by following the unsubscribe link in any email we send.
How do we store your data?
Our Company securely stores your data on our servers and on servers provided by Amazon Web Services.
Your data that we collect may be transferred to and maintained on servers located outside of your country where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer, storing and processing. We do our best to protect your personal data.
How long do we retain your personal data?
Our Company will keep your Personal data for as long as necessary for the purposes set out in this Privacy Policy and use it to the extent necessary to fulfil our legal obligations, resolve disputes and enforce our legal agreements and policies. Once this time period expires, we will delete your data from our database.
We reserve the right to delete your Member Portal Account if it has not been used for two years to protect the safety and security of our users. When you do not use your Member Portal Account within two years, it will automatically be deemed inactive, and all the content, access to any digital services, all data associated with it may be deleted and we maintain limited personal data to comply with legal data retention obligations, resolve disputes and enforce our legal agreements and policies (as mentioned above).
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
· The right to access – You have the right to request Our Company for copies of your personal data.
· The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
· The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
· The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
· The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
· The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. Please note that we may ask you to verify your identity before responding to such requests. If you would like to exercise any of these rights, you can contact us in any of the following ways:
Online by visiting the Get in Touch page on our Website or sending email to [email protected].
Send us a letter to our mailing / postal address:
Nora Rakvacs Life Guidance Ltd
7 Bell Yard
London
WC2A 2JR
United Kingdom
How do we protect children’s privacy?
The Service is intended for users who are at least the age of 18 as the United Nations Convention on the Rights of the Child (UNCRC) defines a child as everyone under 18, “unless under the law applicable to the child, majority is attained earlier”.
We do not knowingly collect personally identifiable information from users under the age of 18.
If you are under the age of 18, do not use, make any purchases, register or submit your personally identifiable information on our Website.
If we learn we have collected or received personal data from a child under the age of 18 without verification of parental consent, we will delete that information. We reserve the right to refuse service, terminate accounts, remove, or edit content, or cancel orders in our sole discretion.
If you become aware that a child provided us with personal data without parental or guardian consent, please let us know via our Get in Touch page, so we can then take the necessary actions.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our Website, we may collect information from you through cookies.
How do we classify and use cookies?
Our Company uses cookies to improve your experience on our Website which are classified as:
· Necessary — Cookies in this category are vital for the normal functioning of the Website, or to provide a service the Website is intended to provide. For this reason, cookies in this category do not require consent.
· Preferences — Also known as “functionality cookies”. Cookies in this category are meant to save settings, like what language you prefer, what region you would like weather reports for, or what your username and password are so you can automatically log in. These cookies require consent before they are allowed to load.
· Statistics — Also known as “performance or analytical cookies”. These are intended to measure the performance of the Website in terms of numbers of visits, retention time, etc. None of this information can be used to identify you. Their sole purpose is to improve Website functions. This type of cookies requires consent before they are allowed to load.
· Marketing — Also known as “ads cookies”. These are intended to match visitors to products or services. These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. This type require consent before they are allowed to load.
How to manage cookies?
Please note that necessary cookies can’t be deselected because these are vital for the normal functioning of our Website. You can disable preferences, statistics and marketing cookies in your browser or to indicate when a cookie is being sent, however, in that case you may not be able to use some features of our Website because it can’t properly function without these cookies.
Privacy Policies of other websites
Our Website contains links to other Websites (X, TikTok, LinkedIn, Instagram, Facebook). Our privacy policy applies only to our Website, so if you click on a link to another Website, you should read their privacy policy.
Changes to our Privacy Policy
Our Company keeps its Privacy Policy and Terms and Conditions under regular review and reserves the right to change them at any time. All changes to the policies will be effective when posted and your continued use of our Website and Services will constitute acceptance of, and agreement to be bound by those changes. It is highly recommended to review this Privacy Policy on timely basis for any changes.
How to contact us?
If you have any questions, suggestions or comments regarding this Privacy Policy, you can contact us in any of the following ways:
Online by visiting the Get in Touch page on our Website or sending email to [email protected].
Send us a letter to our mailing / postal address:
Nora Rakvacs Life Guidance Ltd
7 Bell Yard
London
WC2A 2JR
United Kingdom
How to contact the appropriate authority?
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office in the UK via the contact details on their website: https://ico.org.uk.